Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
Grove Memorials Ltd

Shipping, Returns and Cancellation Policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation Policy

Once you place and pay for an order, we will not accept cancellations, unless provided to us in writing prior to the item being shipped.  If you want to cancel the order after you have received the shipment we will not be able to accomdate you, unless you wish to return the item due to a manufacturing defect or incorrect product received as mentioned in the (returns policy) statement.

If you have received a product that is not the correct size we are happy for you to return it at your cos, in turn we will issue you with a voucher that will be valid for 12 months from date of purchase to reedem for another product on our website.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.